Return and Refund Policy

At Aluna Trends, customer satisfaction is our priority. We strive to provide high-quality fashion and a seamless shopping experience. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return if the following conditions are met:

  1. Return request is submitted within 7 days of the delivery date.
  2. Product is unused, unworn, unwashed, and in its original condition.
  3. All original tags, packaging, and accessories are intact.
  4. The item shows no signs of damage caused by misuse, improper handling, or normal wear and tear.

Non-Returnable Items

The following items are not eligible for return:

  1. Worn or washed products
  2. Products without original tags or packaging
  3. Sale, clearance, or final sale items
  4. Gift cards and promotional items
  5. Customized, altered, or personalized products
  6. Products returned in damaged condition due to customer misuse

Damaged, Defective, or Incorrect Products

If you receive:

  1. A damaged product
  2. A defective product
  3. An incorrect item

Please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

  1. Order Number
  2. Clear photos of the product
  3. Photos of the packaging
  4. An unboxing video (recommended for faster verification)

After verification, we will arrange a replacement or issue a refund, depending on the situation.

Exchange Policy

We offer exchanges for eligible products subject to:

  1. Size availability
  2. Product availability

If your requested size or product is unavailable, we may offer store credit or a refund, where applicable.

Refund Process

Once your returned item is received and passes our quality inspection:

  1. Refunds are processed within 5–7 business days.
  2. Refunds will be issued to the original payment method or as store credit, depending on the payment mode and eligibility.
  3. Processing times may vary depending on your bank or payment provider.

Return Pickup

For eligible return requests:

  1. Reverse pickup service will be arranged where available.
  2. If reverse pickup is unavailable in your area, you may be asked to self-ship the product to our return address.
  3. If instructed to self-ship due to service limitations, eligible return shipping costs may be reimbursed after verification.

Shipping Charges

  • Original shipping charges are non-refundable.
  • Return shipping charges are the customer's responsibility unless the return is due to:
  1. Wrong product delivered
  2. Damaged item
  3. Manufacturing defect

In such cases, Aluna Trends will bear the return shipping cost.

Order Cancellation

  1. Orders can be cancelled only before they are dispatched.
  2. Once an order has been shipped, cancellation requests cannot be accepted.
  3. Customers may initiate a return after delivery if the product meets our return eligibility criteria.

Refund Exceptions

Refunds may be declined if:

  1. The returned product fails the quality inspection.
  2. The product is found to be used, washed, damaged, or missing original tags.
  3. The return request is made after the eligible return period.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team.

Aluna Trends
🌐 Website: https://alunatrends.myshopify.com/
📧 Email: https://alunatrends.myshopify.com/pages/contact

Thank you for shopping with Aluna Trends. We appreciate your trust and are committed to providing you with a smooth and enjoyable shopping experience.